BeyondCare Designed to protect your investment and keep your systems performing at their best
Ongoing Care for the Technology You Rely On
BeyondCare is Beyond Hi‑Fi’s dedicated service and support program, created to provide long‑term reliability, priority support, and peace of mind. Technology is only as good as the care behind it, which is why BeyondCare goes beyond traditional break‑fix service. From system monitoring and updates to proactive maintenance and priority response, BeyondCare ensures your home or business technology continues to perform seamlessly long after installation.
Proactive Support & System Health Prevent issues before they impact performance.
BeyondCare focuses on proactive system oversight rather than reactive troubleshooting. Regular system checkups, updates, and performance reviews help identify potential issues early—keeping your technology running smoothly and reliably.
BeyondCare focuses on proactive system oversight rather than reactive troubleshooting. Regular system checkups, updates, and performance reviews help identify potential issues early—keeping your technology running smoothly and reliably.
Priority Service & Faster Response Responsive support when it matters most.
BeyondCare members receive priority scheduling and faster response times for service requests. Whether it’s a quick adjustment or a system concern, your request moves to the front of the line.
BeyondCare members receive priority scheduling and faster response times for service requests. Whether it’s a quick adjustment or a system concern, your request moves to the front of the line.
Ongoing Optimization & Updates Your system stays current, secure, and optimized.
As software platforms, devices, and user needs evolve, BeyondCare ensures your system stays up to date. This includes firmware updates, performance tuning, and recommendations for enhancements that improve reliability and usability.
As software platforms, devices, and user needs evolve, BeyondCare ensures your system stays up to date. This includes firmware updates, performance tuning, and recommendations for enhancements that improve reliability and usability.
Long‑Term Partnership & Peace of Mind More than service — an ongoing relationship.
BeyondCare is built for clients who value long‑term performance and trusted support. With a dedicated service relationship in place, you can enjoy your technology knowing expert help is always available as your needs grow or change.
BeyondCare is built for clients who value long‑term performance and trusted support. With a dedicated service relationship in place, you can enjoy your technology knowing expert help is always available as your needs grow or change.
Plans & Coverage
BeyondCare is offered in tiered service plans designed to match different system sizes, usage levels, and support needs. Each plan provides proactive care, priority service, and long‑term system reliability.
View Our PlansConcierge
Monthly Fee - Price on Request
Key Features
- Proactive remote system monitoring
- Remote system care
- Extended remote service hours, 24/7/365 via phone, email and text
- Extended on-site service hours, Mon-Sat 8:00 AM - 8:00 PM*
- Priority scheduling (1 business day)
- Less than 1 hour response time
- Complimentary site visits for service or support
- Complimentary equipment serivce repair, up to 3 years from new**
- 25-Point Wellness system checkup, up to 3 visits per year
- Concierge member product promotions
- Remote system access
- Lighting & shade scene reprogramming
- Streaming music & video setups
- WiFi credential management
- Recorded surveillance video footage retrieval
- Power management for surge/brownouts
- Network configuration management
- Annual WiFi network scan
- Internet and Cable TV troubleshooting
- ISP Concierge (Comcast only)
- Transferable to a new homeowner
- 24/7/365 security system monitoring
Premier
Monthly Fee - $249
Key Features
- Proactive remote system monitoring
- Remote system care
- Extended remote service hours, 24/7/365 via phone, email and text
- Extended on-site service hours, Mon-Fri 9:00 AM - 6:00 PM*
- Priority scheduling (2 business days)
- Less than 1 hour response time
- 25-Point Wellness system checkup, 1 visit per year
- Remote system access
- Lighting & shade scene reprogramming
- Streaming music & video setups
- WiFi credential management
- Recorded surveillance video footage retrieval
- Power management for surge/brownouts
- Network configuration management
- Annual WiFi network scan
- Internet and Cable TV troubleshooting
- ISP Concierge (Comcast only)
- Transferable to a new homeowner
- 24/7/365 security system monitoring
Plus
Monthly Fee - $149
Key Features
- Proactive remote system monitoring
- Remote system care
- Extended remote service hours, 24/7/365 via phone, email and text
- Extended on-site service hours, Mon-Fri 9:00 AM - 5:00 PM
- Priority scheduling (3 business days)
- Less than 1 hour response time
- WiFi credential management
- Recorded surveillance video footage retrieval
- Power management for surge/brownouts
- Network configuration management
- Annual WiFi network scan
- Internet and Cable TV troubleshooting
Essentials
Monthly Fee - $49
Key Features
- Extended remote service hours, Mon-Fri 8:00 AM - 4:00 PM
- Extended on-site service hours, Mon-Fri 9:00 AM - 3:00 PM
- Priority scheduling (As available)
- Within 24 hour response time
- Internet and Cable TV troubleshooting
25 Point Wellness Check
- White glove cleaning of audio and video components
- Inspect all equipment for signs of wear
- Check all batteries, including in remote controls & touchpanels
- Ensure all wiring is neatly installed and properly labeled
- Conduct firmware updates as required
- Reboot all CATV, Dish and ISP devices
- Review control and network logs for security and errors
- Backup all programs and system configurations
- Check temperature of all equipment closets and cabinets
- Inspect fans for failures, jams, or dust build‑up
- Verify operation of all speaker zones and control devices
- Validate all audio/video presets and favorites
- Test all lighting zones, scenes, and keypads
- Check all motorized shades, set limits, and test controls
- Verify all connected alarm devices
- Calibrate audio and video components as required
- Check bulb life on video projectors
- Check voltage at all surge devices where measurable
- Verify power to all wireless access points
- Conduct a wireless (wifi) bandwidth and coverage test
- Run internet speed tests
- Ensure jobsite is properly cleaned prior to departure
- Discuss any known issues or questions with the owner
- Explain priorities for next scheduled visit and review any required service call follow‑ups
- Review new technologies with client
BeyondCare FAQ
Why do I need a Performance Plan?
We can now do most maintenance, updates, support and even system repairs remotely. If there’s a new update that would normally require a home visit, we can often perform the maintenance right from our office without interrupting you for a home visit. This reduces time and expense for you and for us.
Is my system reliable?
More than ever. We rarely replace hardware. But there are constant software updates, not only on what we installed, but on your mobile devices, streaming platforms and internet services.
What if I'm not on a Plan?
As a break/fix client, you can choose to pay per incident by the hour, but won’t receive priority scheduling, extended hours or over a dozen other benefits. In fact, you’ll likely pay more than if you were on a plan.
What can we monitor and update remotely?
Just about any device that’s connected including all critical system automation and networking hardware... exactly the items that are most dependent on software updates.
What can't we monitor?
Older hardware like some TVs and a few 3rd party apps.
How do my manufacturer warranties fit in with the Plans?
Your manufacturer warranties are fully in effect.
Do I need to sign a contract?
Yes, we offer an annual agreement that automatically renews.
How are the plans paid?
Our Performance Plans are paid yearly.
Get Started with BeyondCare
Contact us today to determine the right BeyondCare plan for your system!
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